Shipping Policies

Thank you for visiting and shopping at KahKow. Following are terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping
This online store serves the U.S. market; all dispatches will originate from our New York warehouse in Queens, NY. For orders within the Dominican Republic, please visit www.kahkow.do

We offer Free Ground Shipping on orders of 10 chocolate bars (50 gr.) or more, to the 48 contiguous states. This free shipping offer does not apply to reseller pricing or any other special or negotiated pricing.

We do our best to dispatch within one business day of placed order. However we reserve the right to dispatch within 3 business days. For tracking questions or concerns please email us at info@kahkow.com.

 

Warm Weather Shipping for controlled temperature products.
We ship Monday — Wednesday during Warm Weather Shipping months. All orders will be shipped with ice packs to protect the product; this means all orders should arrive in 72 hours or less. However, despite our efforts, it is possible that products do not arrive in optimum condition.

We do not/cannot make ourselves responsible for physical damages acquired by the product or its packaging throughout its transit route with shipping carrier.

If your order is time sensitive please contact us and we’ll try to accommodate your needs.

 

Backorders
We keep a large inventory in our New York warehouse; However, some products may not be available for immediate dispatching, becoming then a Backorder. If we don’t have the inventory to ship your order complete within 4 business days of order placement, a team member will contact you as soon as possible to discuss options. No payment will be collected until a KahKow team member has confirmed that order is in stock.

 

Wholesale Orders
For Domestic and International wholesale orders, we suggest that you contact us directly to negotiate shipping charges with other shipping agencies at info@kahkow.com, and a KahKow team member will contact you promptly.

 

International Shipping
We do offer International Shipping at client’s expense. If you are interested in purchasing our Wholesale products, please contact us directly to negotiate exporting arrangements at info@kahkow.com.